Patient satisfaction

Grip Psychologen's goal is to treat patients with the greatest possible satisfaction and to continuously improve our service. We very much value feedback on our organisation, our therapists and our treatments and therefore request patients to participate in a patient satisfaction survey. This survey consists of a short questionnaire (CQi) that you will receive by email after treatment. An average patient satisfaction score is derived from the survey every three months. Last but not least, we request our patients to write us a review on www.zorgkaartnederland.nl after treatment. This average patient satisfaction score is updated yearly on our website. 

 

Our average patient satisfaction score on Zorgkaart Nederland in 2019: 9,1

This rating is based on a score of 1 (dissatisfied) to 10 (very satisfied). The score is based on 31 ratings.

 

Our average patient satisfaction score according to the CQi in 2019: 8,5

This rating is based on a score of 1 (dissatisfied) to 10 (very satisfied). The score is based on 212 ratings.

 

Our patient satisfaction rate is based on the following topics: how the patient is treated (how you experienced contact with your therapist), shared decision making (to what extent you experienced participation during your treatment), and the execution of psychological treatment.  These scales range from 1 (dissatisfied) to 5 (very satisfied). In 2019, our scores on these topics were as follows:

  • How the patient is treated: 4,8/5
  • Shared decision making: 4,2/5
  • Execution of psychological treatment: 4,2/5

Grip Psychologen uses these results to coninuously optimise its care and procedures.